TRAINING COURSES - THE SMALL PRINT

 

These Terms and Conditions apply to all Contracts for Training undertaken on or after 1 April 2004.

COURSE BOOKING, DEPOSIT & PAYMENT

The posting of a signed application to Stormforce Coaching Ltd. or a telephone booking or an email booking or an online booking or a booking maid in person followed by a verbal acceptance, or an acceptance letter or email sent by Stormforce Coaching Ltd. forms the basis of a contract.

Bookings will only be accepted when accompanied by the appropriate deposit. The deposit for one day Courses is the full course fee. The deposit for all other course is £100 per course per person (except where specifically indicated otherwise). Deposits are non refundable.

Full payment must be made (and cleared with our bank) by one calendar month before the course start date. If full payment is not made by this date then Stormforce Coaching reserves the right to re sell your place. Courses booked within one calendar month of the start date must pay the full fee at the time of booking.

Cheques

Cheques should be made payable to Stormforce Coaching Ltd. and posted to Stormforce Coaching Ltd, Kemps Quay Marina, Quayside Road, Southampton, SO18 1BZ, please write on the back of your cheque your name, the course(s) you have booked and the start date of the course(s).

Credit and Debit Cards

Credit and Debit Cards can be taken over the phone or online, we accept the following cards

• Visa Debit/Delta (no handling fee)
• Visa Electron (no handling fee)
• Visa Credit Card (2.5% handling fee)
• Master Card (2.5% handling fee)
• Maestro/Solo (no handling fee)
• American Express (3.5% handling fee)

Bank Transfer

Bank transfer to Stormforce Coaching Ltd. is available, the companies bank account number is 2939 3668 and the sort code is 30 97 80.

International customers often find it is cheaper to use a credit card over the phone and pay the 2.5% handling fee than it is to pay the international money transfer fees.

Cash

Cash can be taken at our office in Southampton, but only in person, do not send us cash through the post.

DISCOUNTS (UK COURSES)

The following Courses are subject to a 5% winter discount.

• RYA Powerboat Level 2
• RYA Start Yachting
• RYA Competent Crew
• RYA Dayskipper Sail
• BWS Ski Boat Driver Course
• BSAC Boat Handling

To qualify the entire course must take place in our winter season (1 November to 31 March, excluding New Year's Day, Easter Friday to Monday and any other bank/public holidays).

If you book two or three places on the same course then you both/each pay the reduced rated stated in our current price list. This assumes one payment and one booking.

The RYA Powerboat Instructor Course is subject to a £30 discount if booked at the same time as the RYA Powerboat Instructor Skills Test.

The RYA Dinghy Instructor Course is subject to a £30 discount if booked at the same time as the RYA Dinghy Instructor Pe Entry Assessment.

The RYA Keelboat Instructor Course is subject to a £30 discount if booked at the same time as the RYA Keelboat Instructor Pre Entry Assessment.

CANCELLATIONS

In the event of a cancellation by the student up to one calendar month before the course start date then only the deposit shall be forfeited. In the event of a cancellation after this date the student shall be liable for the full course fees in all cases.

Students who receive a bulk buy, package or any other discount and then cancel part of their package will loose the benefit of any discount before any refunds are made.

Enrolling on a course you do not have the necassary pre-requisites for will not vary these cancellation terms.

Stormforce Coaching reserves the right to cancel any booking at any time, in the unlikely event of this happening we will offer a full refund of course fees. We will not be liable for any other cost that you have incurred.

MEDICAL AND SAFETY

You must be in good physical health at the start of your course (if in doubt consult your GP).

The decision as to whether to participate in any of our activities lies with the participant. By enrolling on any of our courses you accept that their is a risk involved with water sports, offshore sailing and the other activities we run. It is your responsibility to decide if you are fit and healthy enough to start or continue any activity.

You must inform your instructor or skipper if you are taking any form of medication. For live aboard courses please bring double your usual dose. This means that you can carry your usual dose and your skipper can keep a reserve for emergencies.

On matters of safety the decision of your instructor or skipper is final.

You must be able to swim a minimum of 25m for all practical courses

CHANGES TO PROGRAMME

Stormforce Coaching reserves the right to make changes to the advertised programme or craft.

CERTIFICATION

We provide all the necessary coaching but as with all training courses and exams we cannot guarantee you pass. The decision of your Instructor or Assessor is final. For externally moderated exams an appeals process is in place at the RYA, MNTB and HSE.

 

Certification is included for most courses however the following exam/license fees apply

SRC or DSC Exam Yachtmaster Coastal Exam Yachtmaster Offshore Exam Yachtmaster Conversion Exam Yachtmaster Ocean Exam Advanced Powerboat Exam ICC

£30 payable to the RYA £168 payable to the RYA £194 payable to the RYA £105 payable to the RYA £147 payable to the RYA £168 payable to the RYA £ 40 payable to the RYA

(Please note these prices are correct at time the time of updating-February 2011)

If you loose a certificate issued by us then we can replace it. The following charges apply.

• RYA Navigation Certificates - £40 per certificate
• Other RYA Certificates - £20 per certificate
• STCW’95 and HSE Certificates - £20 per certificate

For RYA Certificates of Competence (ICC, SRC, Yachtmaster Coastal, Offshore & Ocean) contact the RYA directly. For BSAC, BWS or EFR Certificates contact the relevant body directly.

GENERAL

Students agree to the craft and accommodation allocated to them.

Stormforce Coaching Ltd. reserves the right to terminate your course at any time if your behaviour is unacceptable. In this instance we have no obligation to pay for any return travel costs or refund any monies paid to us.

All RYA and MCA courses are taught in the English Language. Instructor and Certificate of Competence Candidates will be required to deliver briefings in English as part of their course.

Stormforce Coaching Ltd. is not responsible for any loss or damage to your personal possessions while you are with us.

We reserve the right to vary these terms.

 

 

MINIMUM AGE

A parent or legal guardian must sign a consent form for all under eighteens on Practical and Sea Survival courses.

A parent, legal guardian or responsible adult must accompany anyone under the age of seventeen on any of our live aboard courses.

WHAT IS INCLUDED (UK COURSES & YACHT RACING)

Prices for sail cruising courses include accommodation on board. Prices for sail cruising courses and yacht racing include all meals on board except one evening meal (unless otherwise specified), which is usually taken ashore. Prices for motor cruising courses include tea/coffee, lunch and dinner on board (dinner is provided for those evenings you will practicing night navigation).

Mooring fees are not included other than at the home port. Mooring fees will be divided equally among the students/crew on board.

A lifejacket, buoyancy aid or impact jacket is provided for every student on a practical course or race event. Foul weather waterproofs or wetsuits are available for hire at £5 per day. However we cap the hire fee at £20 per course (i.e. 5 and 7 day courses only pay for the first 4 days of hire). Fast-Track and Flexi-Track Students kit hire is capped at £50 for the duration of their entire programme. All students on UK yachting, motor boating and powerboating courses must have foul weather gear/waterproofs at all times of year whether provided by themselves or us. For hygiene reasons footwear is not provided on any course.

 

PHOTOGRAPHY

From time to time our staff and agents will take images or video footage of our courses. These photographs and moving images can be used by us for advertisements, marketing, leaflets, education, training, publicity purposes.

If you would prefer that we did not photograph or film you, please let us know by email before the course start and we will ensure you are not filmed or photographed by us.

OWN BOAT TUITION

For own boat tuition and boat delivery you must ensure your craft is fully insured and you have informed your insurance company that an instructor will be on board. During Own Boat tuition the owner will remain the skipper. The Instructor’s decision to stay ashore or head for a safe port is final when involving matters of safety.

The owner must provide meals for the instructor as well as cover all mooring, fuel and general boat expenses. The owner is also expected to pay the instructor’s return travel expenses from the Southampton centre to the boat.

Stormforce Coaching Ltd. reserves the right to cancel an own boat tuition course at any time without refund if they, their staff or agents consider the boat to be unfit or un-seaworthy. Owners must ensure that their craft is equipped with all the appropriate equipment for safe navigation and passage.

RACE EVENTS, SAIL & MOTOR CRUISING COURSES FROM THE UK

On the course start date you must have at least six months remaining on your passport for any course, race or charter that travels or may travel abroad or into foreign waters. Any student with a Non European Union Passport must ensure they have any necessary visas. British Citizens must carry a valid EH 1C (free from the post office or available online) when travelling abroad.

COMPLAINTS

In the unlikely event that you are unhappy with any part of your course or dealings with us we do need to know. In the first instance tell your instructor or any member of staff as most problems can be resolved while you are on the course. If they can not resolve the problem then you are advised to contact the office and inform the Principal or Chief Instructor, their contact numbers are available on all of the boats.

 

If the matter is still not resolved then we ask you write to "The Director" at the company head quarters in Southampton within one week of your course ending. Your letter will need to explain what the problem was, who you made aware of the problem, what was done or not done and what you would like done now. Please mark this letter "private and confidential". The Director will normally respond to you within fourteen days.

 

If you not satisfied with our response then you may of course contact the RYA, BSAC, BWS, MCA or any other body you feel is appropriate to your complaint. In the case of complaints regarding the standard, conduct, assessment and certification of HSE EFAW, FAW and FAW refresher courses you may refer your case to FAAMS (First Aid Approval & Monitoring Section) at the HSE, their address is 4N, 3 Redgrave Court, Merton Rd, Bootle, Merseyside. For complaints regarding FAW courses final decisions rest with FAAMS.

 

PERSONAL DATA

By making an enquiry with us, or buying any goods or service from us you agree to us holding your information on electronic and/or paper file and to us contacting you with future offers, news and product information. You may at any time inform us by email or in writing that you no longer want to hear from us. Stormforce Coaching will never share your details with anyone else, (unless required to do so by law or by best practice).

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